About Sole Reserve
Everything you need to know before you place your order.
01 — Who We Are
Who We Are
Sole Reserve is an online sneaker pre-order platform specializing in Nike and Air Jordan new releases. We source, authenticate, and ship 100% genuine pairs directly to your door — fast.
Sole Reserve is operated by Raju Karamchandani. We are an independent buy-and-resell business and are not affiliated with, endorsed by, or sponsored by Nike, Inc. or Jordan Brand.
02 — How It Works
How It Works
- 1
Browse upcoming drops
View our catalog of upcoming Nike and Air Jordan releases.
- 2
Reserve your size
Pay upfront to reserve your size. First-come, first-served.
- 3
We authenticate your pair
Every order is individually authenticated and quality-verified by our team before it ships. This takes up to 72 hours.
- 4
Ships to your door
Once verified, your order ships from our California facility. You choose your carrier at checkout.
03 — Authenticity Guarantee
Authenticity Guarantee
All products sold through Sole Reserve are 100% authentic. Every pair is individually inspected and verified by our team before shipment — guaranteed.
We are not a peer-to-peer marketplace. Every product ships from Sole Reserve directly. There are no third-party sellers, no unverified listings, and no surprises.
04 — Shipping Policy
Shipping Policy
⚠ We do not ship to Alaska, Hawaii, Puerto Rico, or internationally — no exceptions.
- Ships from:California, USA
- Ships to:Contiguous 48 U.S. states only
- Carrier options:UPS, FedEx, USPS — you select your preferred carrier at checkout
- Shipping cost:Calculated at checkout based on carrier, destination, and package weight
- Dispatch window:Orders are dispatched within 72 hours of purchase (authentication window)
- Estimated delivery:5–7 business days (standard) or 7–10 business days (economy), depending on carrier and destination
05 — Cancellation & Refund Policy
Cancellation & Refund Policy
Before shipment — cannot source your size
Full refund issued promptly. No questions asked.
Before shipment — customer cancellation
A 30% restocking fee applies. You receive 70% of your order total back.
After shipment — All Sales Final
No cancellations or refunds will be issued once your order has shipped. By placing an order, you acknowledge and agree to this policy.
06 — Legal Disclosures
Legal Disclosures
- —Sole Reserve is operated by Raju Karamchandani.
- —Sole Reserve is an independent reseller. We are not affiliated with, endorsed by, or sponsored by Nike, Inc. or Jordan Brand. All brand names and trademarks are property of their respective owners.
- —All products sold through Sole Reserve are 100% authentic and individually verified before shipment.
07 — Contact Us
Contact Us
Questions? Email us at team@solereserve.madethis.app — we respond within 24 hours.
Ready to reserve your next pair?
Browse upcoming Nike and Air Jordan drops and lock in your size before they're gone.